Account Verification at Crownpokies Explained

Which Documents Does Casino Crownpokies Request?

Verification at Casino Crownpokies covers three items, each tied to a specific purpose. We ask for them so a withdrawal can be matched to the right account and the right payment method.

All three are standard for every account before a withdrawal is released, alongside the SSL encryption that protects the page where they are uploaded.

When Verification Is Required and What Can Delay It

Verification is tied to withdrawals: a photo ID, proof of address and proof of the payment method are requested once a cash-out is requested, not at sign-up. Registration itself only needs an email and password or a Google account, plus a currency choice and email confirmation, so play can start straight away and documents follow later. Full payout timing once everything is in order is covered on our payments page.

What Causes a Rejected Document

A document is only useful if it matches what we already hold on the account. A photo ID with a different name, an address proof that does not match the registered address, or a payment method that is not the one used to deposit will all stop verification from completing. Submitting the same document type twice without correcting the mismatch does not resolve it either — the detail on the document has to line up with the account details first.

Getting Verification Right the First Time

Keeping the account details consistent from the start makes verification faster. The name used at registration should match the photo ID exactly, and the deposit method should be one that can also be shown as proof later, whether that is a card, an e-wallet or a wallet used for Bitcoin, Ethereum, Litecoin, Bitcoin Cash, Dogecoin or Tether. Mixing a deposit from one e-wallet with a withdrawal to another, for example, is a common reason a payment proof does not match.

Checking in through account sign-in lets a player see what has already been uploaded and whether anything is outstanding. We handle the review for each of the three documents separately, so a correction to one of them does not require resubmitting the others. Once all three are accepted, the withdrawal itself follows the method and timing set out on our payments page rather than the verification process.